Implementation Consultant
Description
Implementation Consultants at Tyler must be able to employ the latest techniques in addition to time-tested analysis methodologies. They must be adept at elicitation practices such as interviews, document analysis, surveys, site visits, facilitated workgroups and more. Additionally, they must be experts at requirements analysis and software lifecycle documentation, and able to craft business process descriptions to guide developers and satisfy customer desires. Their abilities must extend to document findings in formats ranging from user stories to data mapping and workflow processes in a concise way so that our technical team can turn them into reality in our SaaS solutions. Implementation Consultants are key to ensuring that all delivered services and solutions align with the agreed upon client requirements. Furthermore, they must have the confidence and ability to interact with clients and senior team leadership from across the organization.
At Tyler we are looking for those who understand the challenges of translating business needs into technical reality. Potential team members with prior job titles ranging from business analyst, systems analyst, requirements engineer, process analyst, product manager, product owner, enterprise analyst, business architect, QA analyst, and management consultant may find themselves challenged and rewarded in an Implementation Consultant position at Tyler.
Responsibilities:
- Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements configuration design documents, data migration plans, and specifications, etc.
- Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), and the communication of business needs
- Understand the current state of the client organization, while at the same time track to the vision of where a client organization wants to be
- Recommend options for new approaches in client work processes as appropriate to ensure efficient configuration of the SaaS platform for the client’s needs that minimizes any need for custom development
- Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives
- Successfully engage in multiple initiatives simultaneously
- Serve as the conduit between the customer community and the implementation team to achieve successful project acceptance
- Represents Tyler in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve
- Interact effectively with a diverse group of team members and clients within Tyler, the industry, and government communities.
- Play an active role in troubleshooting and resolving client issues by working closely with the Support or Development departments
- Assist QA staff with product testing or modification testing and data validation as required
- Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
- Create implementation tools and documentation to iteratively improve implementation capabilities
Additional Requirements:
- 2 - 3 years of experience aligning the needs of business units with the capabilities delivered by information technology
- Extensive experience facilitating formal requirements gathering sessions or workgroups
- Facilitate a large group of multidisciplinary participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts and identify solutions
- Expertise in eliciting the actual needs of stakeholders, not simply their expressed desires
- Strong decision-making, analytical and problem-solving skills particularly in data migration validation
- Excellent planning and organizational skills and ability to follow through until a given activity is complete
- Exceptional independent judgment and customer service skills
- Strong work ethic and commitment to excellence and an aptitude for customer success
- Strong organizational, documentation, and prioritization skills
- Self-motivated, open, and creative personality
- Desire to work in a fast-paced, entrepreneurial environment maintaining agreed upon timelines while producing extraordinary work
- Passionate about what you do
- Travel will be required at times for necessary on-site customer engagement (5%)
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