Professional Services
College Station,
Texas
United States
Description
Responsibilities
- Responsible for managing client engagements lasting 2-12 months and managing budgets of $30k-$2M.
- Manage and assume accountability for all aspects of projects related to delivery of client software and services including:
- Planning and tracking all project activity.
- Guide the client through release planning in support of the overall project schedule.
- Track project hours and submit project progress reports by due dates.
- Monitor and review revenue recognition and bring concerns to management as needed.
- Managing scope, time and cost to meet client commitments.
- Acquiring and coordinating necessary resources to meet project needs.
- Managing communication throughout the team and stakeholders.
- Manage the quality of project team deliverables.
- Manage the project budget.
- Report status and issues.
- Identify report and manage risks; overcome project obstacles.
- Act as a client liaison and representative communicating client feedback to appropriate Tyler representatives; act in a manner to resolve outstanding issues on behalf of client in a timely manager.
- Create and maintain the following deliverables for basic Brazos projects:
- Project charter
- Project SOW – Statement of Work (Phased definition)
- Weekly status reports.
- Project task lists. (Project Plan)
- Maintain issues list.
- Maintain project risk mitigation log.
- Responsible for client relations. Ensures client fully understands the respective role/responsibilities of client and Tyler staff. Ensures ongoing clear and effective communications. As required, involves senior/executive Tyler staff to support effective completion of project and/or to resolve high-level issues.
- Anticipates, identifies, and resolves roadblocks such as client preparation, business process gaps and missed requirement.
- Performs other job-related duties and responsibilities as may be assigned from time to time.
Qualifications
- Bachelor’s degree in business, technical, criminal justice or equivalent experience.
- PMP certification is a plus
- Significant experience in external client-facing project engagements; 3+ years’ experience required
- Solid and proven project management experience essential and required.
- 3+ years’ experience implementing large scale software projects required.
- Software life cycle knowledge.
- Experienced and proficient utilizing Microsoft Project.
- Management Body of Knowledge (PMBOK) or similar project management methods is preferred.
- Working knowledge of Tyler’s Brazos products and law enforcement/Court business processes is preferred, but is not required.
- Proficiency using computers and exposure to IT infrastructure components required.
- Strong analytical ability, particularly in a technology environment.
- Strong decision making and problem-solving skills.
- Excellent planning, organizational skills and ability to follow-through until processes are completed.
- Exceptional customer service, verbal and written communication skills required.
- Proficient in Microsoft Word, Excel and Project required.