Implementation Consultant, Enterprise Permitting & Licensing, National

Professional Services United States Dallas, Texas Tempe, Arizona Modesto, California Billings, Montana Seattle, Washington Baton Rouge, Louisiana Boise, Idaho Charleston, West Virginia Chicago, Illinois Columbia, South Carolina Denver, Colorado Harrisburg, Pennsylvania Indianapolis, Indiana Lincoln, Nebraska Salt Lake City, Utah Santa Fe, New Mexico Evansville, Indiana Tallahassee, Florida


Description

Provide consultation and training of Tyler’s ERP software. Establish a positive baseline for the relationship between the client and Tyler and support the project plan timeline and schedule.

Responsibilities

  • Provide onsite consultation and training to clients on ERP software for both new and existing customers
  • Conduct 12-15 days of billable training per month and maintain an organized training schedule
  • Proof and analyze data conversions
  • Educate users on interface functionality, maintenance and troubleshooting.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
  • Perform other duties as assigned

Qualification

  • One year of business analysis and/or industry related experience with land, license and asset management software, implementation or consulting services. (or)
  • At least three years of experience in recording and/or content management software implementation/consulting services or an equal number of years working directly with the Enterprise assessment applications
  • Excellent technical skills (SQL Server, ISS, Crystal Reports) and must be able to communicate technical concepts clearly and accurately.
  • Exceptional independent judgment and customer service skills.
  • Strong work ethic and commitment to excellence.
  • Strong decision-making, analytical and problem-solving skills particularly in converted software data verification.
  • Proficient in Microsoft Office.
  • Ability to travel 25 - 50%
  • Valid driver’s license
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