Accounts Operation Executive (SO2)
Description
JOB SUMMARY
We are seeking a motivated and organized Account Executive with previous experience within the creative agency environment to join our Client Services team. In this role, you will be at the forefront of client relationships and responsible for the end-to-end delivery of marketing campaigns.
Account Executive: Key Responsibilities
Campaign delivery:
- Cultivate and maintain strong relationships with key clients, serving as their trusted advisor and primary contact in the day to day running of marketing campaigns.
- Lead end-to-end execution of integrated marketing campaigns, from initial ideation and planning to implementation and evaluation. With the ability to work alongside partner agencies if required.
- Assist creative and strategy teams with input and guidance to ensure the smooth running of campaigns.
- Monitor campaign performance, highlight achievements and suggest opportunities for campaign optimisation.
Team support/administration/finance:
- WIPs documentation and project status’ – be proactive and ensure the client WIP is completed and ready for distribution every week.
- Contact reports for all client meetings, major phone calls and important discussions within 24 hours.
- Assist in the management of the overall financials on the account in close conjunction with your line and senior management
- Estimates, invoicing, total review of all finance, cost management and reconciliation Ensuring financials are kept up to date, invoices are paid, forecasts are updated and projects are regularly reconciled. This entails the monthly reconciliation and billing and fortnightly operations meetings.
- Be the agency brand guardian ensuring all outputs (document templates, letterheads etc) maintains the consistency of the Splendid Group.
- Fastidious attention to detail, accuracy in everything you do with clear and concise written English.
- Comprehensive filing and clear labelling of all files including SharePoint and Scoro systems is a must and imperative to all to function as a team.
- Assets gathering and planning all assets prior to any briefing is a must. Ensure that all files are readily available and filed comprehensively in an appropriate/accessible area in the system and ready for job kick-off prior to handing over the brief.
- Weekly Account Handling meetings – ensure that any issues are raised at the meetings. Do not let any issues fester and become larger problems.
Strategy support:
- Desk research and presentation input (market situation and context)
- Stay abreast of industry trends through competitor and market research
- Content audits and content management
- Proofreading client presentation materials
Required Knowledge, Skills and Abilities:
- Bachelor’s Degree in Marketing, Communications, Business Administration or related field.
- At least 2 years of experience within a creative agency environment, specifically assisting in the end-to-end delivery of marketing campaigns.
- Self-driven and able to work independently.
- Ability to work under pressure, multi-task, prioritise and able to meet and exceed deadlines.
- Well organised with excellent attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and project management tools such as Trello and Scoro.
- Knowledge of purchasing processes and budget management.
- Be diplomatic, problem solve and look for solutions – we should all work in a no blame environment which is based upon mutual respect and resolving any issues in an open and honest forum
- Anticipate and effectively analyse and solve problems. Be decisive at all times but have flexibility and the ability to listen to other people’s opinions
Key attributes of any Account Executive should include but not be limited to:
- Self-motivated
- Professional
- Team player
- Proactive problem solver
- Flexible multi-tasking
- Tolerant/no blame
- Enthusiastic
- Detail-oriented