Client Contact Centre Agent (Leads Specialist)
Description
The primary focus of this position is the management and appointment of leads to the sales team, following up and working leads that come in via inbound telephone, email, SMS and other digital channels. Additionally, all our outbound calls are warm calls; no cold calling required!
As this position is somewhat sales focused, we are looking for highly motivated and driven customer service/sales experts who want to be the best!
In order to be successful, applicants will need to demonstrate:
- Passion for Customer Service and Sales with a confident telephone manner
- Excellent written and spoken English skills.
- Sales experience including objection handling
- Outgoing, bubbly personality
- Excellent communication skills, both written and verbal
- Customer focused and dedicated to delivering great service
- 'Can-do' positive attitude
- Computer literacy
- Excellent problem-solving skills and attention to detail
- The ability to deal with repetition and keep motivated
In return, Westside Auto provides you with base salary, a comprehensive induction, and a network of fellow Contact Centre Consultants to provide support.
Here is why you should join Australia’s biggest used vehicle retailer:
Westside Auto Wholesale is a family company located in Perth Australia. We are Australia’s largest independent warehouse with over 2000 used vehicles in Perth under one big roof. We are fixed price and put our best price first and our customers love it. Our fixed price formula has helped us build a reputation for providing a completely hassle-free car buying experience. We offer onsite finance, trade-ins and aftermarket options for all our vehicles.