Satellite Office Careers

Description

The Credit Underwriter & Loan processing associate plays a dual role within the organisation, focusing on both underwriting loan applications and providing vital support to brokers during the loan application process. This role involves assessing the creditworthiness of borrowers, making credit recommendations, and processing loan applications in collaboration with brokers. The position ensures smooth and efficient service for brokers and their clients while maintaining compliance with Australian lending regulations and internal policies.

Key Responsibilities

1. Loan Application Review & Assessment:
   • Evaluate home loan applications submitted by brokers and directly from customers.
   • Assess financial documents, credit reports, and other documents to determine the
     borrower’s creditworthiness and ability to repay their loan.
   • Identify potential risks and ensure all loans comply with internal credit policies and
     regulatory guidelines.
2. Credit Recommendations:
   • Make recommendations on loan approvals, conditions, or declines based on risk
     assessments.
   • Work within delegated authority limits and escalate complex or high-risk applications to
     senior management when necessary.
   • Document credit decisions thoroughly, ensuring transparency and compliance with Australian regulations.
3. Broker Support & Loan Processing:
   • Review and validate loan applications submitted by brokers and customers, ensuring all
     required documents are complete and accurate.
   • Ensure loan applications are processed within agreed timelines, delivering high-quality
     service to both brokers and their clients.
4. Collaboration & Stakeholder Management:
   • Collaborate with the credit team, broker support, and other internal team members to resolve any issues during the loan application process.
   • Communicate clearly with customers and brokers on additional information requests -initially over email and ultimately over the phone as well.
5. Technology & Financial Comprehension:
   • Use internal and external credit scoring systems, financial analysis tools, and loan processing software to enhance efficiency in both underwriting and loan application processing.
   • Support the adoption of new technologies that streamline broker submissions and improve borrower experience.

Qualifications & Experience:

Education: Bachelor’s degree in finance, accounting, economics, or related field.

Experience:

• Minimum 3-5 years of experience in credit underwriting and/or loan processing,
  in the Australian home loan market.
• Prior experience working in a broker support role is highly desirable.

Knowledge:

• Familiarity with broker-channel lending, including documentation and
  compliance requirements.
• High degree of financial literacy required

Skills:

• Strong analytical skills and attention to detail.
• Excellent communication and relationship management skills, particularly when working with brokers and customers.
• Strong English proficiency is a must, and confidence communicating in both written and verbal formats with customers and key stakeholders is required.
• Proficiency in loan processing and underwriting software.
• Ability to work in a fast-paced environment and manage multiple applications simultaneously.
• We are a rapidly growing business so being comfortable utilising many different technology platforms and general financial competence is critical to keep up with the pace of change in process in our business.
• Important - ability to work directly with the Australian team and a very fast paced environment. Confidence in communication and cultural alignment with Australian ways of working is important.