Customer Service Team Leader (SO1)

Customer Service And Sales Taguig City, National Capital Region

CUSTOMER SERVICE

· Respond to customer inquiries via phone and email, in a prompt, courteous and professional manner.

· Conduct standard administration tasks such as actioning the inbox, allocating and closing cases and keeping reports.

· Professionally managing any escalations to the frontline supervisor.

· Remain up to date on current technical information and training.

· Manage and resolve customer complaints as required, ensuring action is taken within the business to avoid similar issues in future.