Accounts Receivable Officer (SO2)
Description
Role Purpose:
You will be part of a team that is responsible for the management of debtors to ensure timely payments. This is a full-time position with a variety of daily tasks. You will be responsible for a section of the ledger, supporting all of our branches. The position requires a proactive "can do" attitude, ability to problem solve and partner with the business to resolve customer non-payment issues. To excel in this role, you will need a high attention to detail and be highly motivated to build solid working relationships within our internal team as well as with our customers.
Position Responsibilities:
Maintain a high level of customer service through ensuring the following tasks are professionally carried out, including but not limited to:
- Communicating with customers around non-payment, understanding reasons for non-payment and communicating and working with Branch Managers and sales staff in order to resolve debtor queries and disputes
- Entering invoices onto customer portals
- Resolving customer portal invoice issues
- Collections duties for a high value, high volume debtor book
- Debtor account reconciliations
- Creating debtor statements when requested
- Receipting and allocating customer payments
- Opening new accounts
- Responding to customer and internal queries
- Communicating with the team to exchange ideas
- Adhoc duties as required
Experience and Qualifications
- At least 3 years’ experience in a similar role (experience in fast moving industrial or consumer goods, distribution type business is advantageous)
- Understanding of three-way match concept, debits and credits
- Problem solving, investigation and time management skills
- Strong administrative skills, organised and with high attention to detail
- Excellent verbal and written communication skills
- Ability to effectively communicate with customers and the wider business
- Medium MS Office skills including Excel V/XLOOKUP and pivot tables, Word etc.
- Ability to work in autonomous and team-based scenarios
- Flexibility in adopting new approaches
- Experience with an ERP/accounting system
Behavioral Competencies
- Strong analytical and problem-solving skills
- Highly motivated individual with a passionate drive for continuous improvement contributing towards an efficient and productive work group
- High attention to detail to ensure the integrity of data and content
- Actively contribute to a cohesive team and facilitate the completion of team goals
- Flexible and adaptable to changing deadlines and priorities
Generic Skills
- Good planning and organizational skills with the ability to manage multiple priorities to meet objectives
Key Working Relationships/Contacts
Internal
Finance team, Sales, procurement, branches, IT, marketing
External
Suppliers, auditors