Satellite Office Careers

• Platform Configuration & Maintenance
  • Ensure all Magento configurations are correctly set up and operating as expected, including product settings, shipping methods, payment gateways, and tax rules.
  • Regularly audit and update system configurations to ensure they align with business requirements and best practices.
  • Troubleshoot and resolve configuration-related issues to ensure smooth platform functionality.
• Performance Monitoring & Optimization:
  • Conduct regular performance checks to ensure the Magento platform is running efficiently, including site speed, uptime, and errors.
  • Identify and implement optimizations to improve site performance, user experience, and overall system efficiency, working with IT teams as needed.
• Order Management & Workflow:
  • Oversee the seamless flow of orders through the system, ensuring that customer orders are processed accurately and in a timely manner.
  • Monitor order status updates, payment processing, and shipment tracking to ensure smooth fulfillment and customer satisfaction.
• Support for Business Change Requests:
  • Collaborate with business stakeholders to support change requests, such as adding shopper types, translations, or other functional configurations.
  • Implement configuration changes as needed, ensuring minimal disruption to site functionality and business operations.
  • Assist with the rollout of new features or initiatives, ensuring they are properly tested and aligned with business goals.
• Site Maintenance & Issue Resolution:
  • Proactively monitor the site for any operational issues, including broken links, error pages, or malfunctioning features, and ensure prompt resolution.
  • Collaborate with technical teams to apply patches, updates, and bug fixes to ensure platform stability and security.
  • Maintain a strong focus on minimizing downtime and disruptions to the customer experience.
• Integration Management:
  • Ensure third-party integrations (e.g., payment gateways, shipping providers, CRM systems) are functioning correctly and data is flowing as expected.
  • Troubleshoot any issues with third-party systems and work with vendors to resolve integration-related problems.
• Security & Compliance:
  • Ensure that Magento configurations are compliant with data security standards and regulatory requirements (e.g., PCI-DSS, GDPR).
  • Monitor for potential security vulnerabilities and work with IT teams to address and mitigate risks promptly.
• User Experience Support:
  • Assist in maintaining a smooth and intuitive customer experience across all devices, including desktop and mobile.
  • Work closely with design and marketing teams to ensure that site content, promotions, and product pages are accurate and visually appealing.
• Process Improvement:
  • Continuously assess and improve Magento workflows and administrative processes to increase operational efficiency.
  • Provide recommendations for improving site operations, including automation of manual tasks and streamlining internal workflows.
• Documentation & Knowledge Sharing:
  • Maintain clear and up-to-date documentation of Magento configurations, processes, and troubleshooting steps to ensure consistent, efficient operations.
  • Share knowledge with team members and provide training on Magento best practices as needed.

JOB SKILLS AND TRAITS 

1. Organizational Skills: Ability to prioritize tasks and manage multiple tickets efficiently.
2. Communication Skills: Strong verbal and written communication abilities for clear interactions with team members and customers.
3. Analytical Skills: Proficiency in analyzing data and metrics to identify trends and areas for improvement.
4. Problem-Solving Skills: Ability to think critically and develop effective solutions to issues as they arise.
5. Attention to Detail: Keen eye for detail to ensure accurate ticket management and documentation.
6. Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive relationships with customers.
7. Technical Proficiency: Familiarity with Jira ticketing systems and support tools, as well as general IT knowledge.
8. Ecommerce Knowledge: Expertise operating Adobe Commerce/Magento, to effectively address related support issues.
9. System Diagnosis Skills: Ability to identify when issues stem from third-party systems and coordinate with relevant vendors for resolution.