Provider Coordinator

Administration - 158311 Winchester, Virginia Full-Time


Please Note: To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) must have received at least one COVID-19 vaccination dose. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit vaccines.gov.

Description

  • Entity: Valley Physician Enterprise (VPE)
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Provider Coordinator will support the growth of the Valley Health Medical Group by coordinating the onboarding requirements for new providers. In addition, they will collaborate and coordinate all provider activities related to out-reach clinic such communication, scheduling, coordination with clinic managers…, . Partners with key stakeholders (credentialing, practice management, provider, medical staff office, recruitment office, marketing and communication, Ambulatory EPIC and other EPIC departments) to develop and implement a streamlined process to ensure successful placement, relocation, orientation and integration of new physicians and advanced practice providers. In person meetings and site visits as needed.
Responsibilities: Establish highly effective working relationships with internal customers, physician leaders and all onboarding stakeholder departments to skillfully coordinate onboarding activities across the Valley Health Medical Group. Serve as a resource on global onboarding policies and procedures for newly hired physicians/advanced practice providers, division staff, department staff, and other Valley Health departments. Coordinates and collaborates all provider movement from and to clinics including the outreach clinics and internal transfers. Build relationships by communicating regularly with new physician prior to hire, including sending welcome emails and other communications to keep the candidate informed about the credentialing progress, onboarding progress, and plans for their initial start. Ensure that all administrative and logistical issues have been addressed prior to each new hire’s start date including, but not limited to employee ID and access, computer access and training, online training, white coat, employee health, development of an itinerary for their initial start, and creating itineraries for new providers prior to their first day to facilitate completion of onboarding items and escorting them to the meeting locations when appropriate. Performs periodic “check ins” with new providers throughout the onboarding process to ensure they are familiar with process and timelines. Sends out surveys to new providers 30 days post hire and 6 month post hire and reports on findings. Schedules regular meetings with department contacts to report on onboarding and off boarding activities. Revise onboarding and off boarding checklists as needed. Solicits and incorporates ideas to expand our “best practice” onboarding initiatives. Collaborates with director to ensure onboarding resources are continually updated including forms, websites, onboarding resources, and other department material. Exhibits a welcoming, customer service focused attitude in all interactions both internal and external to the organization. Seek out new ideas and best practices in physician onboarding and incorporates them into the organization’s onboarding efforts. Serves on any committee for Provider Onboarding as the expert. Assist with updating and maintaining recruitment reports with potential start dates for new providers based on Valley Health requirements. Reporting will include a variance between onboarding and off boarding. Participates in other duties and responsibilities as assigned in order to support a smooth onboarding process for physicians and advanced practice providers. Responsible for retention of providers in their first year of employment.

What You Will Bring:

Education

High School Diploma or GED required
Bachelor’s Degree and one year of healthcare experience required
or five years of healthcare experience in lieu of degree



Qualifications
Superior public relations skills with the ability to communicate clearly and professionally, including excellent verbal and written communication skills with the ability to proofread for accuracy.
Excellent customer service and interpersonal skills with the ability to engage with all levels of the organization, including administration, physicians, peers and support staff.

What You Will Get:

- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks
VA State Police
Central Registry
3rd party Background Check

FLSA Classification
Non-exempt

Grade
112

Physical Demands
6 A Customer Service