Social Coordinator

Customer Service And Sales Pasig City, National Capital Region

Responsibilities:

Monitor and respond to Direct Messages (DMs), comments (organic and paid), and tagged posts on Instagram, Facebook, TikTok, Pinterest, YouTube, LinkedIn, and other relevant platforms.
Conduct cross-checks between products and people mentioned in feed posts on Instagram.
Reshare high-quality story tags on Instagram.
Handle Instagram DM requests promptly and professionally.
Respond to messages and comments on Facebook.
Engage with DMs, comments, mentions, and tags on TikTok.
Monitor and respond to website reviews.
Maintain a presence on Pinterest, YouTube, and LinkedIn as necessary.
Work collaboratively with other team members to ensure consistent brand voice and messaging.
Attend in-depth product training sessions before starting the role.
Undergo customer service training to enhance skills in handling inquiries and complaints effectively.
Participate in social media and brand voice training to align with our brand's tone and messaging.

Requirements:

Fluent in written and spoken English.
Strong communication skills and a friendly, customer-centric attitude.
Ability to work the same hours as the office to coordinate with relevant departments effectively.
Prior experience in social media management or customer service is preferred but not required.
Willingness to undergo training sessions before starting the role.
Detail-oriented with excellent organizational skills.
Ability to adapt quickly to changing priorities and high-pressure situations.
Familiarity with social media platforms and trends.
Comfortable with technology and learning new tools/software.
Positive attitude and a team player mindset.