Production Support Associate

Customer Service And Sales Pasig City, Metro Manila

Experience Requirements

2+ years in sales operations, order management, supply chain, or branded merchandising.
2+ years in customer service management or client-facing roles.
Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
4-year college degree preferred, but not required.
Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

Key Skills and Competencies

Strong customer service skills to work effectively with both internal teams and external clients
Excellent project management skills, including multi-tasking, prioritization, and time management
Strong problem-solving and critical-thinking abilities to manage complex order processes
Ability to negotiate and manage order scope changes efficiently
High level of accuracy and attention to detail in documentation and data entry
Strong collaboration and teamwork skills, with a positive and proactive attitude
Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
Generate purchase orders in Oracle EBS and manage updates based on order scope changes
Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
Ensure timely invoicing within two business days of shipment completion
Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients
Identify and resolve order-related issues proactively, escalating as necessary to ensure customer satisfaction
Work cross-functionally with departments such as Logistics, Quality Control, and Client Services to ensure smooth order execution
Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required
Support account objectives by partnering with Account Managers and providing solutions for operational challenges
Meet individual performance metrics and contribute to overall team success