Sales Operations Supervisor

Operations Pasig City, Metro Manila

DUTIES AND RESPONSIBILITIES

Supervise day to day activities of the Sales Operations team to ensure that resources are utilized
efficiently.
Be point of contact for communication with account managers and assigned operations team.
Monitor day-to-day operations to ensure adherence to the client's policies and procedures.
Identify and resolve potential issues with workload, performance or specific projects, partner with
appropriate resources.
Deescalate and solve for interpersonal team conflicts as necessary.
Complete performance reviews for assigned Sales Operations team.
Demonstrate discretion and confidential communication.
Provide consistent employee coaching, feedback and/or documentation, as needed.
Act as floater and backup to assist associates when necessary.
Make data-driven decisions based on reporting platforms to support the business.
Participate and support Ops Leadership in execution of WIGs and Company Initiatives.
Set clear expectations and performance standards and hold employees accountable for meeting
established KPI’s.
Complete other job duties and projects as assigned.

JOB SKILLS AND TRAITS

Ability to follow and implement processes and procedures.
Commitment to provide a high level of customer service to ensure smooth operations and positive customer experience.
Exceptional interpersonal skills and the ability to communicate effectively at all levels.
Excellent problem solving and project management skills.
Strong people management skills.
Ability to delegate workload and prioritize effectively.
Proven history of multi-tasking and working well under pressure.
Intermediate computer skills.
Mastery of working knowledge of the client's platforms.

QUALIFICATIONS

1-2 years of experience in sales operations preferred.
1-2 years of experience as sales operations lead or managing 3+ employees.
Mastery in Salesforce and Oracle E-Business Suite experience preferred, but not required.