Production Support Associate SU
Description
DUTIES AND RESPONSIBILITIES
- Ensure a smooth full-cycle process starting when orders are submitted until items are received in the warehouse
- Review and prioritize incoming purchase orders from supply chain, sales, and marketing teams.
- Accurately input customer details (fi les, locations, dimensions, ink colors, shipping addresses, sizes etc.)
- Maintain accurate records of vendor agreements, compliance documents, and product specifications to ensure consistent record keeping.
- Address product concerns and questions regarding pricing and decoration capabilities.
- Review and reconcile vendor invoices against purchase orders and received goods.
- Investigate and resolve discrepancies in invoicing promptly.
- Monitor the status of open orders and proactively identify any potential delays or issues.
- Ensure all product and supplier information is accurately entered and maintained in the system.
- Proactively outreach to suppliers for compliance data to ensure proper shipment details.
- Work closely with the sales, marketing, and supply chain teams to ensure alignment on order requirements and priorities.
- Participate in cross-functional meetings to discuss procurement strategies and performance.
- Communicate any general supplier announcements or updates
JOB SKILLS AND TRAITS
- Self-motivated individual who strives to go above and beyond.
- Strong ability to manage data accurately and meticulously.
- Excellent verbal and written communication skills for effective interaction with internal teams and external vendors.
- Experience working with multiple vendors to fulfill POs
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Can work simultaneously on multiple projects
- Familiarity with Salesforce
- Experience with screen printers and embroiderers would be a plus - but not required
- Enjoys working in a collaborative environment where everyone pitches in
- Ability to work under pressure and tight deadlines
- Thrives in a fast-moving environment where things are always changing
QUALIFICATIONS
- Fundamental computer literacy required
- Experience with Google Suite
- Understanding of procurement processes, vendor management, and compliance regulations.
- 1-3 years of experience in procurement, supply chain, or operations, preferably in the promotional products industry.