Satellite Office Careers

Description

• Order genuine Audi accessories/merchandise as requested by Stock Controller for all new vehicles to meet customer requirements as per Contract of Sale
• Identify, price and order non genuine parts (using an order number) as required
• Ensure all manufacture parts required for service repairs are ordered to ensure timely arrival for customer satisfaction
• Maintain workshop relationships to a level that increases business with established customers and attracts new customers
• Provide accurate interpretation and upselling to workshop of all additional works recommended through service functions
• Check availability of parts from manufacturer for all Retail, Trade and Workshop orders
• Carry out pre pick of all parts required for service/maintenance repairs booked in for the following day
• Contact all retail customers to advise of availability of special orders and any relevant supply issues/times on back order parts
• Maintain optimum stock levels to meet anticipated demand
• Monitor workshop special orders and communicate with service team to ensure timely fitment to vehicle and reduce stock holding
• Monitor cleanliness of parts storage and individual work areas through implementing clean working practices in line with Workplace Health & Safety guidelines
• Participate in annual stock take (June)  
• Maintain customer and company confidentiality  
• Liaise with other departments (particularly the workshop with regard to orders and new and used car with accessories) within the dealership as necessary  
• Monitor all Expiry date affected products, ensuring First in First out process is adhered to, minimising risk and product wastage  
• Liaise with Sales & Service departments in relation to supply of genuine accessories as required  
• Place part orders with manufacturer and suppliers  
• Deal with relevant correspondence from Manufacturer  
• Is aware of new product and product changes as well as improvements/additions and deletions of existing parts  
• Process credits in line with the client's Audi Macarthur Parts Credit Return Policy  
• Monitor and ensure core exchange parts are returned to Audi Australia warehouse in a timely manner and in line with manufacturer guidelines  
• Review and make available current manufacturer SDS on a 6 monthly basis to ensure documents available to trade customers and workshop staff  
• Create and place the weekly stock order from Audi Australia  
• Support OEM promotions and promote special offers  
• Answer all telephone enquiries promptly  
• Respond to quotes accurately within required time frame to ensure customer satisfaction  
• Refer all leads to Parts Manager  
• Maintain product knowledge  
   
• Abide by OEM factory daily order cut off times and stock order requirements  
• Sale of all parts to maintain highest possible gross margin  
• Meet sales targets and profit goals as prescribed by Management  
• Meet required deadlines  
• Routine problems identified during the course of work are to be solved with unusual problems referred to management  
• Attend internal and manufacturer information sessions and training courses to maintain and improve industry and product knowledge and enhance individual skills.  
• Communicates to internal and external stakeholders in the appropriate manner  
• Assists other staff members as required and within abilities  
• Shares knowledge and information in a timely manner with other Dealership departments  
• Acts in a manner consistent with branding expectations  
• Identifies areas of improvements and contributes with positive suggestions  
• Uses initiative and is pro-active  
• Performs other duties as requested by Management  

• Appropriate qualifications or has experience with regard to parts supply and management.
• Sufficient technical/mechanical knowledge and experience to successfully assist the workshop service team
• Focus on Customer Service
• High level of numeracy and literacy
• Ability to gather and interpret data
• Good administration skills with an attention to detail
• Computer literate and familiar with MS Office & electronic parts interpreting programs
• Punctual
• Communicates respectfully, clearly and effectively with a wide variety of personalities
• Maintains confidentiality
• Demonstrates an ability to work in a team environment
• Maintains a positive attitude
• Acts honestly and with integrity

• Achieve Parts sales targets, including retail counter, workshop and warranty
• Assist in meeting Manufacturer obsolescence target
• Ordering of parts in time to ensure availability for workshop to meet customer requirements
• Accuracy in parts interpretation to minimise incorrect parts supply
• Parts are ordered in a timely, cost efficient manner
• · Customer centric approach to customer complaints