Part-time CSR

Customer Service/Client Care Cary, North Carolina


Position at Gentle Care Animal Hospital at Ten Ten

Gentle Care Animal Hospital at Ten Ten (a Thrive Pet Healthcare Partner) is hiring for Part-Time Customer Service Representative.
Pay Band $15 + 

The receptionist must be able to:

  • Be flexible in attitude and work habits.
  • Genuinely enjoy working with animals AND people.
  • Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
    • Perform basic computer skills
    • Have had experience with basic office functions in a busy work environment
    • Stay calm and efficient during medical crisis.
    • Willing to continuously teach and learn.
    • Will attend bi-weekly CSR meetings and quarterly All-Staff meetings.
    • Will have regular check-ins with Senior CSR to ensure proper training.
    • Give and receive feedback respectfully.
  • Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time.
  • Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
  • There is no such thing as “that isn’t my job”.



Can provide compassionate care to patients and clients.

  • Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks. Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
  • Can answer client’s inquiries about hospital policies, basic animal care questions, cost of routine procedures and products.
    • Can maintain the appearance of the front office through cleaning and organization.
    • Can maintain positive, cooperative relationships with other employees.
    • Can display tact and diplomacy with staff members and clients even when busy or hectic.
    • Can organize daily appointment paperwork, boarders and next day procedures
    • Can stock up front inventory and organize front lobby diets.
  • Can answers telephones and handles calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Receives and relays telephone, fax, and email messages accurately and promptly.
  • Can accurately maintain an alphabetical filing system.
  • Can greet clients, enters or updates client and pet (animal) information into practice computer system, escorts to exam rooms for medical procedures.
  • Capable of giving a guided facility tour and highlighting aspects of the hospital
  • Can prepare health certificates, immunization certificates, laboratory requests, and outline euthanasia procedures.
  • Can outline costs and fees in a positive light while supporting hospital payment policies.
  • Can prepare client invoices and obtains payments for services performed.
  • Can educate clients on over-the-counter products. Has full knowledge of heartworm and external parasite preventives to promote client education.
    • Understands and carries out oral and written directions.
    • Can turn phone-shoppers into clients through relationship building and bonding.
    • Can easily remember clients and patients names and uses them.
    • Has good computer skills and shows accuracy in inputting details.
    • Can accurately handle payment transactions.
    • Can keep the front desk running efficiently and smoothly even when there is a client wait time.
    • Explain delays to clients. Ensure the comfort of clients and patients during their wait times.
    • Be prepared to handle any facility emergency that may arise.
    • Performs other duties as assigned.

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