Customer Service Representative/Veterinary Assistant
Description
Customer Service Representative/Veterinary Assistant-Eye Care for Animals
Chicago, IL
Full-time-- shifts are generally Monday through Friday 8 am-5 pm.
Chicago Eye Care for Animals is a fast-paced and exciting veterinary ophthalmology practice. We have a large clientele that we constantly meet or exceed their expectations.
This hybrid role offers the perfect blend of client interaction and animal care. Don't miss your chance to be a part of our compassionate team!
The ideal client service representative candidate:
- Possesses strong communication skills
- Provides exceptional customer service
- Is a team player
- Minimum of 1-year veterinary front desk experience required
The ideal veterinary assistant candidate:
- Assist other members on the medical team with restraining, handling, and lifting of animals
- Process and Submit Lab work, both in-house labs and Laboratory partners
- Clean, wrap, and sterilize surgical instruments and surgical supplies (gowns, towels, etc.)
- Facility maintenance of kennels, floors, trash, restrooms, laundry, etc.)
- The ability to prepare and explain medications with clients.
- Stock supplies in treatment area, exam rooms, surgical suite and pharmacy
- Provide supportive care to hospitalized patients as directed by a veterinary technician or attending veterinarian (such as monitoring patient's vitals, any needed medication administration, providing clean kennels and litter pans, walking patients as needed)
- Review medical records, estimates or discharge instructions with clients
- Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms and accurate information.
At ECFA Chicago we pride ourselves in providing the best benefits package in the industry which includes: health, life, vision, dental, paid time off, 401k, HSA, and FSA as well as an impressive pet benefit package! We strive to provide long-term professional growth opportunities for all of our team members.
If you are passionate about pets and providing exemplary customer service, then come join us!
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