Customer Service Representative

Customer Service/Client Care Canandaigua, New York


Position at Canandaigua Veterinary Hospital

Canandaigua Veterinary Hospital is in search of a full-time Customer Service Representative to join our growing team! 
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more! 
Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This part-time position would require 20-30 hours per week, including some weekends and Holidays. 
Potential Schedule: 
Monday: 8am-1pm
Tuesday: 9am-1pm
Thursday: 1pm-6pm
Every other Saturday 8:10am-2pm 
Job Duties: 
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.
  • Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records.
  • Processing client payments and invoices.
  • Scheduling and confirming appointments with patients.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Other administrative duties as needed. 
Job Requirements: 
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 6 months of customer service experience.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. 
Compensation negotiable based on credentials and experience with a starting rate ranging from $16.50-$17.50/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.