Customer Service Representative

Customer Service/Client Care San Antonia, Texas


Position at Thrive Pet Healthcare

Thrive Pet Healthcare is hiring a Customer Service Representative to join our team at our new Broadway location! 
The Veterinary Customer Service Representative is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high-quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, and billing inquiries, as well as handling client concerns and complaints in a professional manner.   
Pay: Compensation negotiable based on credentials and experience with a hourly pay rate starting at $14 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. 
Shift:  This is a 4 day, 10-hour shift. Must available every other Saturday. 
  • Health, vision, and dental insurance, 
  • 401k match 
  • PTO 
  • Paid parental leave 
  • Purr-ental leave 
  • Pet care discounts 
  • Anniversary Bonuses  
  • So much more! 
Responsibilities include, but are not limited to: 
  • Respond to customer inquiries via phone, email, and in person 
  • Schedule appointments  
  • Assist with check in and check out process  
  • Process payments and handle billing inquiries  
  • Maintain patient records and information 
  • Maintain a clean and organized environment   
  • High school diploma or equivalent 
  • Previous customer service experience, preferably in veterinary or healthcare setting  
  • Strong communication and interpersonal skills 
  • Ability to multitask and work well under pressure  
  • Basic computer proficiency 
  • Knowledge of veterinary terminology and procedures 
  • Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day 
  • Outstanding team skills  

Apply today!