Customer Service Representative
Description
Thrive Pet Healthcare is hiring a Customer Service Representative to join our team at our new Broadway location!
The Veterinary Customer Service Representative is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high-quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, and billing inquiries, as well as handling client concerns and complaints in a professional manner.
Pay: Compensation negotiable based on credentials and experience with a hourly pay rate starting at $14 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Shift: This is a 4 day, 10-hour shift. Must available every other Saturday.
Benefits:
- Health, vision, and dental insurance,
- 401k match
- PTO
- Paid parental leave
- Purr-ental leave
- Pet care discounts
- Anniversary Bonuses
- So much more!
Responsibilities include, but are not limited to:
- Respond to customer inquiries via phone, email, and in person
- Schedule appointments
- Assist with check in and check out process
- Process payments and handle billing inquiries
- Maintain patient records and information
- Maintain a clean and organized environment
Requirements:
- High school diploma or equivalent
- Previous customer service experience, preferably in veterinary or healthcare setting
- Strong communication and interpersonal skills
- Ability to multitask and work well under pressure
- Basic computer proficiency
- Knowledge of veterinary terminology and procedures
- Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day
- Outstanding team skills
Apply today!