Client Service Representative

Customer Service/Client Care Norwood, Massachusetts


Position at Thrive Pet Healthcare

Norwood Animal Hospital is in search of a full-time Customer Service Representative to join our growing team! 
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more! 
Our Ideal Candidate: 
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week. 

Compensation: Negotiable based on credentials and experience with an hourly pay rate starting at $17-$19/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Job Duties:  
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.  
  • Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records. 
  • Processing client payments and invoices. 
  • Scheduling and confirming appointments with patients. 
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies. 
  • Educating clients on recommended products or services.
  • Ensuring the lobby is clean and organized.
  • Other administrative duties as needed. 
Job Requirements:  
  • High School Diploma or equivalent, AAS or higher preferred. 
  • At least 6 months of customer service experience. 
  • Veterinary hospital experience is preferred, however not required. 
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
  • Must be willing to work Saturdays.
Are you passionate about pets and providing exemplary customer service? Join our team!

Apply today! We look forward to meeting you!