Customer Service Representative

Customer Service/Client Care Austin, Texas


Position at Austin Vet Care at Metric

Austin Vet Care at Metric seeks a Customer Service Representative to join our talented and friendly team!
We are looking for an exceptional individual who has strong client service skills and who thrives within a busy, friendly team. The primary responsibility of the Client Service Representative is to provide superior client service and patient care while ensuring the hospital is inviting to our clients, patients, and guests. The ideal Client Service Representative candidate is one who is superior in offering hospitality and empathy while communicating effectively in person, via phone, or virtually. This person serves as a frontline representative of the hospital, displaying courtesy, consideration, and a positive attitude in all interactions with clients, patients, and coworkers.  
Our ideal Client Service Representative should:
  • Have a sincere desire to help pets and their people 
  • Be punctual and considerate of those around them
  • Embrace emotional intelligence
  • Communicate effectively and with confidence!
  • Be resilient and ready to tackle any challenges head on
Why work at Austin Vet Care at Metric?
We are a busy 3-doctor practice located in the lovely city of Austin, Texas! We are an established veterinary hospital located in northwest Austin in the middle of a diverse area with access to upscale shopping, delicious restaurants, and fabulous nature trails! Austin, the live music capital of the world, consistently ranks as one of the top distinct places to live and work and has amazing opportunities for outdoor enthusiasts, foodies, and adventure seekers! 

Our team is collaborative and energetic, offering our pet parents and our patients the very best in veterinary care! We honor diversity and inclusion and support an emotionally intelligent team. We provide a positive, fast-paced work environment and are looking for a motivated individual who has outstanding communication skills and enjoys building relationships with clients and fellow team members.

We nuture not only our clients and their pets, but also our staff. We offer professional and personal growth as well as promote a healthy work/life balance. We strive to make work fun, egaging, and rewarding and offer an excellent benefits package!
Our employee benefits include:
  • Medical, dental, vision, and supplemental insurance
  • Employer paid assistance programs to aid in personal wellbeing
  • Paid time off
  • Paid parental (and purr-ental) leave
  • Employee pet discounts 
  • 401k program and much more!
Apply TODAY to become part of our OUTSTANDING TEAM!