Customer Service Representative

Customer Service/Client Care Oak Park, Illinois


Position at Carlson Animal Hospital

Carlson Animal Hospital is looking to add an exceptional Full-Time Client Service Representative to their outstanding team!  

Job Summary:   Put your knowledge and compassion into practice! Carlson Animal Hospital is looking for a Client Service Representative (CSR) to join our community-based practice. CSRs provide the first and the last impression during our client's visits. CSRs play a vital role in our team by providing clear communication to our clients as well as our veterinary staff.  

The ideal candidate: 

The ideal applicant will be friendly and outgoing, with a love for both pets and people.  Customer service and veterinary medicine  experience is required.   

Job Responsibilities:   

  • Maintain professional, friendly, and informative customer service
  • Communicate with clients in person, over the phone as well as via email.
  • Maintain medical records both in computer management software and in physical charts.
  • Schedule and confirm all appointments and surgeries.
  • Accurately process charges for services and products
  • Fill food and prescription orders
  • Answer questions regarding services, products and general animal husbandry (i.e. Heartworm prevention, flea and tick prevention, specialty diets etc.)

Why work at Carlson Animal Hospital?  

We are a community-based practice that offers every client and pet knowledgeable, polite, informative, and compassionate care. We promote an emotionally intelligent work environment.  We strive to promote a positive work/life balance and invest heavily in our employees.  Our dedication to our patients, the pet parents, and our team are what make us pillars in our community.  We believe in providing the best veterinary care with compassion! 
We offer an incredible benefits package that includes health, dental, vision, life, 401(k), paid time off, paid parental leave, generous pet benefits, and much more!