Experienced Client Service Representative (CSR)

Customer Service/Client Care Paso Robles, California


Position at North County Animal Hospital

North County Animal Hospital is hiring an experienced Customer Service Representative!     
Location: Paso Robles, California  
*Shift Availability Needed: Monday-Friday hours with rotating Saturdays  
More than a word, care is present in everything you do. At Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.       
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.       
And, we have plenty of fun along the way!    
Who we are      
North County Animal Hospital is pleased to serve Paso Robles, CA, and the surrounding areas. 
Experience & Skills Required   
  • excellent communication 
  • works well on a team as well as independently 
  • has impeccable customer service skills 
  • multitasking abilities  
  • positive attitude  
  • able to type 60-80 wpm 
  • experience in a veterinary clinic a plus*  
We offer incredible benefits including medical, dental, vision, PTO, matching 401(k), paid parental leave, holiday pay incentives, generous pet discounts, and much more! 
Why work at North County Animal Hospital? 
It is our goal at North County Animal Hospital to provide the very best veterinary care to pets as our patients. Our doctors and hospital staff strive to continue their education to bring the highest quality care available. We also want owners and your pets to feel comfortable while in our office. 
We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid time off, continuing education, generous pet discounts and much more!         
Job Overview:         
  • Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.           
  • The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.           
  • Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.           
  • CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.          
Passionate about pets and providing exemplary customer service, join our team!      
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $18 - $20/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.        
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.