Veterinary Referral and Marketing Coordinator

Administrative San Antonio, Texas


Description

Position at Emergency Pet Clinic- San Antonio

Emergency Pet Clinic San Antonio is hiring a Veterinary Relations Representative / Referral and Marketing Coordinator to join our team!

Who we are: 

Our hospital has provided services in San Antonio for over 35 years. Day and night, our skilled veterinarians and support staff are there for our pet community.
We make decisions based off our core values: exceptional, patient, compassionate, solution, accessible & team. If that aligns with your values and you bring a willingness to lead, grow, and collaborate, we
would love to hear from you.

What We offer:
- Health, vision, dental insurance
- 401k
- PTO
- Paid parental leave
- Purr-ental leave
- Pet care discounts
- Growth and development opportunities
- so much more! 

The Veterinary Relations Representative [Vet Relations Rep] serves as a liaison between the hospital and referring veterinarians within the market and surrounding areas. The Vet Relations Rep will be a key strategic, operations and communications representative to support the growth of referral practices and our specialty service lines. The Vet Relations Rep will possess and utilize a keen knowledge of local opportunities and challenges and be able to strategically navigate referral DVM and team relationships. This role manages the referral and reputation continuum for all specialty departments of the hospital.  In addition, they are responsible for multi-modal marketing for the entire hospital including other assigned service lines, hospitals or strategic focus areas.  The rep collaborates with other employees in the hospital and ensures efficient processes as they pertain to referrals.

Reports to: Practice Managers/Office Manager and Medical Directors in supported hospitals.

Duties and Responsibilities:

  • Works with all hospital departments collaboratively to acquire extensive knowledge of clinical services and articulate in an engaging manner to represent hospital and Thrive
  • Help Develop a ‘Professional Promise’ that will guide all referral vet and client decisions
  • Frequent outreach calls to rDVMs and at times supports the scheduling of new consultations with the specialists
  • Develop and maintain an efficient referral management database and system including vetting information in the PMS.
  • Act as administrators for the rVetLink and/or records sharing system for each hospital
  • Works very closely with the CSR department, schedulers, specialty coordinators, specialty doctors and technicians while keeping an open dialogue and direct communication.
  • Demonstrates excellent customer service and EQ when speaking to clients, veterinarians, and all members of the referring hospital team.
  • Actively monitors specialty doctor schedules to improve appointment fill rates through coordination with hospital staff.
  • In coordination with CSR and Specialty Coordinators, generate and review monthly and quarterly fill rates and referrals with MD and PM and marketing
  • In conjunction with hospital leadership, track, respond and resolve issues and concerns from referring DVMs and clients through all mediums including online.
  • Reports case volumes, outreach calls, referral tracking, and/or procedure counts to hospital leadership on a monthly or quarterly basis.
  • Works with marketing team to maintain and update content regularly on websites and social media pages.
  • Responds to client complaints and negative reviews online within 48 hours.
  • Strategically plan and execute marketing campaigns.
  • Utilize PMS and/or CRM software to document and track weekly interaction with referring vets
  • Assure hospital and Thrive brand and message is meeting the strategic objectives outlined in the Pathway Plan including ongoing communication to all staff with highlights of visits
  • Plan and organize CE events to be hosted by hospitals.
  • Plan and organized attendance in community events or regular newsletters.
  • Completes all assigned tasks in a timely manner.

 

Requirements:

  • Has an extensive knowledge of the hospital, doctors, processes and policies.
  • Upholds hospital core values and standards.
  • Must maintain a clean and professional appearance at all times.
  • Flexible schedule. Ability to stay late, work overtime, work weekends and/or travel.
  • Must have reliable transportation.
  • Able to accept and manage critical feedback.
  • Capable of leading, managing, influencing and coaching staff at all levels.
  • Excellent interpersonal communication skills.

Learn more about us: https://www.emergencypetclinicsat.com/ 
Learn more about Thrive Pet Healthcare: https://www.thrivepetcare.com/