Client Care Supervisor

Customer Service/Client Care Woodland Hills, California


Description

Position at Veterinary Cancer Group SFV

Veterinary Cancer Group SFV is hiring a Client Care Specialist Supervisor to join our amazing team!

The Client Care Specialist Supervisor supervises the front office activities to achieve excellence in client and patient care in the daily operations of Veterinary Cancer Group. Manages client and patient admissions and discharge operations. Has advanced client service skills and basic medical knowledge. Insures that protocols, procedures, policies for office activities; such as those found on the daily check off list, are followed and completed daily, weekly and monthly as required. Responsible for the maintenance of office equipment and supplies. Coordinates activities and schedules work assignments. Relies on experience and judgment to plan and accomplish goals. Leads by example and directs the work of others. A wide degree of creativity and latitude is expected.

THE FACTS


According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. The statistics are slightly better for cats.

The good news is that many diagnosed with cancer, survive, and go on to do happy, healthy pet stuff.

At the Veterinary Cancer Group – one of the largest and most technologically sophisticated veterinary oncology groups in the world – we are working to push past the statistics, and we’d love you to be part of this journey.

We are seeking compassionate and enthusiastic Client Care Specialists to join our growing team. If you are looking for a stimulating career in one of the most interesting veterinary fields, eager to learn from Board-certified specialists and sharpen your skills, excited to make a recognizable difference in animals’ lives and those who love them, we want to hear from you.

THE ROLE

This isn’t the usual type of customer service role. It calls for champions. Those who can rise to the occasion and quietly pat themselves on the back when no one is looking, knowing that their role at the forefront of animal medicine makes a recognizable difference to patients, and those that love them.

If this sounds like you, and if you can tick off some of the boxes below, let’s talk.

You understand that as cancer is a disease ‘shared’ with humans, great oncology care matters to millions. (Yep, dogs get prostate and breast cancer)

You want to be involved at the leading-edge of medical care, working alongside some of smartest, friendliest, peers, doctors, specialists, and support staff in a modern, something-to-text-home about, location.

You’re a cool operator, ambitious, professional, a quick study, not afraid to go the extra mile, and ready to enjoy industry leading benefits.

You’re empathetic, positive minded, and love people who love their pets.

You’re driven and curious enough to apply for a role you believe is more than what you’re used to – and this gets your heart pumping faster.

THE RESPONSIBILITIES

Provide friendly, compassionate, informative customer service in person and over the phone
Answer phones, address customer needs, schedule and confirm appointments
Follow up with clients in regard to appointments and special requests
Client check-in and out; processing payments
Create and maintain medical record information using Ezyvet practice software
Complete front office opening and closing duties

Manage employee schedules
Direct day to day task of front office team
Manage accounts receivables
Manage office supplies
Motivate, coach & help train front office employees
Veterinary industry experience is a plus
Proficient with MS Office software; familiarity with veterinary practice management software preferred
Ability to multi-task while managing high call volumes
Excellent communication skills
Strong attention to detail
Comfortable around all companion animals

THE RESULTS
Of course, there is way more to the job, but if you’re curious, and hungry to work where there are more smiles than tears, and where there’s the potential to strengthen your career, reach out to us to today – we’d be delighted to hear from you. We won’t bite.
Job Types: Full-time, Part-time
Pay: $19.00 - $23.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:
10 hour shift
8 hour shift

Work Location:
One location

Company's website:
www.vetcancergroup.com

Benefit Conditions:
Full-time employees eligible

Work Remotely:
No

COVID-19 Precaution(s):
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Apply today! We look forward to hearing from you!