Customer Service Specialist (SO1)

Customer Service And Sales Pasig City, National Capital Region


Your day-to-day responsibilities:

  • Answering customer queries through our ticketing system (Zendesk) about such things as order ETAs, pricing, returns, exchanges, product information and warranty requests in an efficient and friendly manner.
  • Entering incoming sales orders into our ERP (Microsoft Dynamics BC) and updating customers on availabilities where needed.

Our Ideal Candidate:

  • 1-2 years experience in customer support and/or data entry - You can work through a high volume of enquiries and tasks efficiently and with little guidance.
  • Exceptional writing skills.
  • A quick learner & problem solver - you pick up new processes with ease and can use judgement to solve new problems quickly.
  • Detail orientated and technologically savvy - you're fast on the keyboard, are familiar with Microsoft Office and data management / ERP systems.
  • Experience in wholesale or e-commerce highly regarded.