Customer Service Specialist

Customer Service And Sales National Capital Region

Requirements

Excellent Verbal and Written Communication skills
Experience in the Telecommunications Industry (Preferred but not mandatory)
Proven experience working autonomously with excellent time management skills
Proven experience working on small projects that require follow ups and multi tasking
Experience dealing with difficult customers and showing de-escalation skills
Being a team player and open to learning new skills
Ability to think outside the box

Responsibilities

General Billing Enquiries / Retail Billing creation/modifications
General CRM Updating/Case creations
Credit Management Follow Ups
Updating clients on appointments verbally and via email/sms
Managing multiple client projects at a time, with a variety of services from start to completion