Customer Service Specialist

Customer Service And Sales National Capital Region



  • Excellent Verbal and Written Communication skills 
  • Experience in the Telecommunications Industry (Preferred but not mandatory)
  • Proven experience working autonomously with excellent time management skills
  • Proven experience working on small projects that require follow ups and multi tasking
  • Experience dealing with difficult customers and showing de-escalation skills
  • Being a team player and open to learning new skills
  • Ability to think outside the box


  1. General Billing Enquiries / Retail Billing creation/modifications
  2. General CRM Updating/Case creations
  3. Credit Management Follow Ups
  4. Updating clients on appointments verbally and via email/sms
  5. Managing multiple client projects at a time, with a variety of services from start to completion