L1 Technical Support Representative

Customer Service And Sales National Capital Region

Requirements

Excellent Verbal and Written Communication skills
Experience in the Telecommunications Industry (Preferred but not mandatory)
Proven experience working autonomously with excellent time management skills
Proven experience working on small projects that require follow ups and multi tasking
Experience dealing with difficult customers and showing de-escalation skills
Being a team player and open to learning new skills
Ability to think outside the box

Responsibilities

Assisting clients with Moves/Adds/Changes for their CloudPBX Phone System and also remote work on Traditional On-premise PABX systems (using Remote Management systems)
Building new CloudPBX Phone System solutions and working directly with clients to discuss their programming requirements
Troubleshooting clients with Faults on their NBN (Internet), SIP VoIP and CloudPBX services
Logging and escalating faults to upstream carriers (and following up until fault resolution)
General CRM Updating/Case creations
Managing multiple client projects at a time, with a variety of services from start to completion.