Warranty Customer Service

Customer Service And Sales National Capital Region

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Report to Warranty manager
Handle online and telephone based warranty related customer enquiries
Liaise with internal departments to rectify warranty issues
Process warrant claims within agreed KPIs
Allocate service and contract work for warranty rectification
Maintain warranty reguster and database and update accordingly
Process electrical contractor invoices related to each claims
Manage and monitor outstanding warranty claims
Create invoices in Inventory system for delivery to clients and warranty contractors to provide replacement parts and products
Provide feedback to Engineering and Warranty Manager on common warranty issues to improve product quality
Monitor and report on Warranty workload and output on a monthly basis
Provide information to customers about warranty status and lead times.
Perform other related duties as assigned by management.
Role may also require assistance in the customer service team due to demand changes in both departments when and if required
To participate in warranty meetings where required to evaluate improvement and efficiencies

EXPECTED STANDARDS OF BEHAVIOR

You must at all times during your employment:

Work such hours as are reasonably necessary to perform yoru duties;
perform your duties with the degree of competence and efficiency appropriate to your position;
use all reasonable efforts to promote the interests of the Company and the Group;
comply with all lawful directions given by the Company or any person duly authorized by the Company
comply with all policies and procedures of the Company and the Group in place from time to time;
if required by the Company, perform services for any related entity, joint venture or business partner of the Company;
disclose the Company all companies of which you are a director; and
keep the Company fully informed of all matters material to your duties and the business and interests of the Company and the Group.
Maintain records of all communications including emails and other correspondence sent and received.