Business Systems Applications Support - US

IT And Software Development Taguig, Philippines


  • Assist in the management and support of all applications as required on a technical day-to-day basis for all US based locations. 
  • Administer and co-ordinate the Business Systems Support Systems for the US locations, including but not limited to Revel POS systems, COMO loyalty system, OLO Pay interfaces and Stratos Media. 
  • Assist with menu maintenance, product updates and support through POS and middleware back end 
  • Provide system support and action for POS, Olo and Como on new product launches, pricing updates and menu reviews. 
  • Provide level 1 support to retail network on above systems. 
  • Ensure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction. 
  • Solve system related issues by identifying root causes 
  • Testing of Enhancements to all Business Systems, including Change Management functions 
  • Validate and report on end-to-end transaction and operational services. 
  • Assist with continual system & process improvements  
  • Technical and operational documentation 
Technical Skills:   
  • 2-3 years of proven experience in Business Systems support and deployments. 
  • Previous experience with Revel POS, COMO loyalty and OLO payments highly desirable. 
  • Previous experience in support of digital content management technologies is desirable. 
  • Understanding of modern web-services and diagnostic tools  
  • Excellent documentation and process writing skill. 
  • Experience in product management. 
  • Experience in a franchise/retail environment desirable 
  • Strong knowledge of business application support and management in a dynamic environment. 
  • Strong troubleshooting and root cause analysis skills. 
  • Excellent business communication skills with internal stakeholders and external vendors  
  • Excellent customer service focus.