Systems Reliability Engineer, Intern

Interns Durham, North Carolina Req.Num.: 4534


Hungry. Humble. Honest.

Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!

Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.

Nutanix employees enjoy some amazing benefits and perks: healthcare, plenty of snacks, employee (and family) events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix

The Systems Reliability Engineering (SRE) team acts as our customer’s champion and provides top level customer support. The team supports our systems in the field and provides an enriched and successful product experience. 

Responsibilities:

  • Assist support engineers with technical cases. This will include working closely with a support engineer to follow up with customers, search for documentation and troubleshoot customers technical issues.
  • Assist SREs with recreates and lab set-up. Specific tasks will be assigned by senior SREs.  
  • Validate, review knowledge base articles.  This would be done under direction of mentor. 
  • Create/review internal documentation. This can include new hire documents, training documents and creating problem determination documents, which would be used by new hires as they start taking cases. 

Requirements:

  • Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • The passion & ability to learn new things, while never being satisfied with the status quo.
  • Willingness to work in a fast growing company with huge potential.

Qualifications and Experience:

Must be currently enrolled in a Bachelor's degree program, specializing in engineering

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.