Customer Success Representative (French Speaking)

Customer Success Barcelona, Spain Req.Num.: 26215

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Hungry, Humble, Honest, with Heart.    

    

The Opportunity    
This role is Hybrid     
Are you hungry, humble, honest, with heart? If so, join us as a Customer Success Representative at Nutanix and become part of a team revolutionizing the way companies work with Enterprise Cloud Technology. As a top candidate, you will have the opportunity to deliver exceptional customer service, drive product adoption, and maximize customer value, all while working with a collaborative and supportive team.    

     

    

Customer Success at Nutanix    
The Customer Success Representative will be part of the Nutanix Customer Success team. This team works closely with internal functions such as Global Sales, Marketing, Channel, and Support. They also have access to the Nutanix customer, partner, and distributor community in their region. The team focuses on product adoption, renewals, retention, and revenue growth. They maintain a consistent cadence of client-facing activities, develop long-term plans with customers, and manage project adoption and implementation plans. The team collaborates with Engineering and Services teams to resolve post-sale implementation issues and engages with theater leaders for executive level engagements.    

    

Your Role    
  • Maximize the success of Nutanix’s French customers across EMEA through proactive engagement and support. 
  • Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates. 
  • Maintain timely and accurate records of all customer interactions and data.
  • Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.
  • Maintain a high level of daily activity including customer and internal calls, meetings, and customer research.

    

What You Will Bring    
  • Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales.
  • Fluent in French and English. 
  • Experience working with software subscription customers. 
  • Proven track record of overachieving in a sales metrics-driven environment.
  • Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking would be desirable.

    

    

About the Team    
 
Meet Mehdi Senagria, Customer Success Director - https://www.linkedin.com/in/mehdisenagria/ 
  • Mehdi joined Nutanix in October 2020 after working for HPE and Aruba Networks for almost 12 years.
  • Mehdi joined Nutanix as he wanted to join an ambitious and Agile company ready to disrupt the market.
  • He is looking to hire a strong team player who is always putting the customer first.
  • Mehdi is French and based in Barcelona for 12 years with his wife and his 2 children.

    

      
Benefits     
  • Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
  • Work in our new sales hub in Barcelona and play a part in helping grow the office. 
  • Attractive additional benefits (stock plan options, health insurance, pension, vacation, etc.)
  • Great growth potential. A place where you can make your mark and advance your career.

    

How We Work     
The Inside Sales team is a fully hybrid team. You will spent time working from our new Barcelona office and from home, you will feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats.     

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Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

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