Order Processing Administrator
Order Administrator - Serbia
Hungry, Humble, and Honest with Heart!
The Opportunity
This role is hybrid
The Order Management team is composed of approximately 14 individuals across the globe strategically placed to cover worldwide support.
The team is a combination of a highly diverse set of professionals with a mix of experience in customer support, sales ops, and order management in the IT world. We have proudly driven changes to help improve the order process cycle and SLAs.
Our goal is to continue driving an excellent order management model for our sales teams while driving productivity through continuous improvement in processes and responsibilities managed by our team. We’re looking for an individual who will share our vision!
Order Management at Nutanix
The Order Management Administrator role sits within the Worldwide Deal Support and Order Management organization under Revenue operations. Your primary customer will be Nutanix sales teams but will work with multiple teams involved in the sales process. Some of these teams include Deal Desk, Bid Management, Sales Support & Shared Services, CPQ (Configure, Price, Quote), and others which in turn creates a very dynamic.
Your role
- Manage and Process International (EMEA & APAC) incoming orders and MWD and RMA request daily within 4 business hours of receipt
- Reviewing purchase order teams and conditions for company protection
- Reviewing orders and opportunities for compliance including pricing, terms, and contract specifications
- Monitor and advise Finance and Accounting on revenue recognitions and commission implications.
- Identify and implement improvement processes to increase order processing operational efficiency.
- Work with Order Fulfillment to coordinate product shipments and resolve issues with freight forwarders as needed in the time zone.
What you’ll bring
- 4-6 years of industry experience in Sales Operations or Sales
- Proven ability to provide exceptional high-end customer service
- Accurately follow standard operating procedures established by the business unit
- Experience with order processing and sales cycles
- Strong analytical skills
- Strong Change Management Skills: Follow Up, Follow Through, Accountability, Sense of Urgency, and superior customer service
- A Bachelor’s degree in business administration, IT related career experience is a plus
- Experience in enterprise technology sales is a plus
Tools and Processes:
- Microsoft Excel and other MS office applications – Proficient user
- Enterprise CRM (Customer Relationship Management) software such as Salesforce.com
- Oracle
- Ticket management
Meet the hiring manager, Georgios Karalis!
I am originally from Greece but I am living in the Netherlands the last 9 years. (If you ask me, I can only order a coffee in Dutch lol) I have a lovely family and am a proud husband / father of 2 adorable, little kids.
I've been in the Sales Operations field for over 10 years with expertise in prioritizing work, developing efficient workflow, and managing team members to achieve operational goals.
Joined the Nutanix family in June 2020 and this is one of the best choices I have ever made. I saw this opportunity as a way to contribute to an exciting, forward-thinking, fast-moving company so here I am. In the past, I had the chance to work for a Hardware company so I was always curious to see the "Software" side too. I am managing the International Order management team , which is an amazing multicultural team and we are all originate from various countries and cultures (Greece, Italy, Serbia, India, Spain). Our motto "Teamwork makes the dream work". We are currently looking for a new team member to join our little "family" here so if you are Hungry, Humble, Honest with Heart - Here is the right place for you and we look forward to welcoming you.
--
Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.