Systems Reliability Engineer - hybrid cloud - Barcelona
Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive!
Your Role
- Provide technical support for Nutanix´s HCI solutions to enterprise customers globally: remotely troubleshoot, diagnose, and debug.
- Drive changes and improvements to our product by collaborating with the development engineering team, based on feedback from customers and field implementations.
- Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, Red Hat) to resolve cross-vendor issues and push improvements in the ecosystem.
- Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
- Overall provide an excellent support experience to all our customers.
- 3 to 5+ years of relevant enterprise technical experience, with focus on troubleshooting and debugging complex issues.
- Expertise in one or more of the following areas: Virtualization, Networking, Storage, Linux and Cloud Technologies.
- Experience in customer-facing roles and a customer-first mindset. Vendor support experience is a big plus.
- Fluent speaking and written English. Professional proficiency in one or more EU languages (e.g., Spanish, Italian, German, French, etc.) is a plus
- Passion and ability to learn innovative cloud technologies.
Quote from Alex:
''I was happily surprised of how talented and skilled all the Engineers are, and how well organized is the onboarding and training for the new Engineers.''
“One of the best onboarding processes I have ever done. As a person with a technical profile, I found all my expectations fulfilled not only with the quality of the training received but also with the kindness, warm and talented people I found here.”
Quote from Pablo:
''A great company that makes you feel that you are not just an employee number, and where you will never get bored, since there’s always something new to learn ; ) . Happy to be part of the team.''
What we offer
We offer permanent employment with a base salary starting from €45,000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience.
- Nutanix stock (RSU) with certain vesting criteria
- Participation in Employee Stock Purchase Plan (ESPP)
- Part of Top-Notch engineering team in the IT market
- Private Health Care Plan for you and your family
- Great work/life balance:
- Paid Parental Leave
- Part of a follow-the-sun team (no night shift)
- Hybrid work environment (home and office)
- Recognition awards
- Paid industry training and certification
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Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.