Technical Services Project Manager

Technical Services Lubbock, Texas


Description

The Technical Service Project Manager will work with Tyler employees and clients to ensure timely and quality implementations of Tyler software and hardware and will require superior organizational and communication skills.  This position will report to the Technical Services Operations Manager.

Duties

  • Work with lead PM and clients to perform audits of client hardware/software environments
  • Handle assignment and scheduling of Technical Services deployment resources.
  • Develop strategies to increase efficiency and performance of Technical Services project management and implementations.
  • Keep open line of communication with lead PM and client to quickly solve questions and issues.
  • Perform project handoff to lead PM and follow-up with client at scheduled time.
  • Manage workload by identifying and prioritizing issues according to published policies.
  • Maintain constant communication with Ops Manager on status of projects, issues and maintenance tasks.
  • Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
  • Collaborates with other teams, departments and divisions with issues pertaining to Tyler implementations and deployments.
  • May contribute to company knowledge library.
  • May conduct training for end-users.
  • Follows documented Tyler Technologies policies and procedures.
  • Performs other duties as assigned.

The Technical Services Project Manager must be able to:

  • Become a trusted resource by providing service that consistently demonstrates strong product knowledge and work ethic.
  • Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
  • Build rapport with co-workers to turn what may be a negative situation into a positive customer service experience.
  • Manage and prioritize multiple and often conflicting tasks.
  • Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
  • Adapt to changing product and environments.
  • Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education.
  • Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
Qualifications
  • Bachelor’s degree or equivalent experience.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Project Management certification a plus