Technical Services Intern
Description
The Tech Services Intern will assist in providing support to Tyler employees and to ensure timely and high quality support of applicable hardware and software environments. The Tech Service Intern also provides reports to management regarding various technical environments.
Responsibilities
- Provides Tyler software and hardware support for employees from various departments such as Sales, Solutions Consultants, and Implementation/Professional Services.
- Maintains and reports on hosting center environment to ensure proper performance and functionality for our clients.
- Reviews and reports internal statistics, and makes recommendations based on data collected.
- Assists management with quality control of the support processes by providing reports, and monitoring phone and incident data.
- Works with Tech Services team to perform duties related to internal software and hardware audits, licensing, inventories and more.
- Reports on all hardware and software assets.
- May work closely with Tech Service Deployment manager to maintain licensing compliancy and status.
- May maintain internal and resale hardware inventories.
- May facilitate the loaner maintenance program.
- May control shipping and receiving for all Technical Service Department needs.
- Performs other duties as assigned.
Qualifications
- Excellent written and verbal communication, active listening, customer service and analytical/problem solving skills.
- Ability to handle and prioritize multiple tasks in a fast paced, technical environment.
- Ability to work independently or in a team environment.
- Demonstrates ability to maintain a positive, professional attitude.
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