Technical Services Support Analyst, SaaS
Description
The Technical Services Analyst will analyze and resolve complex systems management issues to address our clients’ needs for software-as-a-service offering. We are looking for sharp, disciplined, and self-motivated individuals with a passion for utilizing cloud solutions from AWS Cloud Platform.
Responsibilities
- Maintain and refine infrastructure solutions to support business functions, processes, and applications.
- Evaluate, and make recommendations for alternative infrastructure solutions. Support the selection of methodologies, frameworks, tools, and components of infrastructure solutions, and lead multifunctional teams in successful application of those methodologies and tools.
- Troubleshoot and ensure the validity of the architectural solutions
- Pro-Actively using monitoring tools and insights within our SAAS environment.
- Understanding of CDN methodologies and implementation.
- Be involved in the maintaining, implementation, and growth of the cloud infrastructure.
- Partner with product dev teams to troubleshoot and maintain scalable services.
- Stay current with new technology options and vendor products.
- Resolve inquiries and issues in a timely manner.
- Understanding Infrastructure as a code service.
- Escalates to senior team members and department members if situation is beyond ability and additional
- assistance is needed.
- Write and maintain documentation in standard repositories.
- Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
- May identify client and staff knowledge gaps.
- May mentor less experienced staff.
- May conduct trainings.
- May participate in user group meetings.
- Contributes to company knowledge library.
Qualifications
- BS/BA in related field or equivalent experience
- A strong business orientation
- Experience in the software industry deploying software products
- Establish federated identity solutions between on-premises and commercial clouds.
- Develop and maintain standards for operations of core AWS components.
- Provide analytics to leadership related to costs/capacity/administration.
- Ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.
- Excellent time management and prioritization skills