Deployment Engineer

Professional Services Troy, Michigan


Description

We are seeking a Deployment Engineer who will work to migrate, upgrade, and configure hardware, and Tyler software for on-premise and in the cloud clients. Continued growth in ever-evolving infrastructure, Hypervisors, Server Operating Systems, and technology provides an exciting and challenging work environment.

The Deployment Engineer interacts directly with clients to meet and/or exceed stated departmental upgrade goals to stay current with Tyler software versions. Giving clients the opportunity to take advantage of all enhancements and warranty items to improve the client experience.
 
Responsibilities 
  • Perform upgrade services for existing clients in a live production 9-1-1 system according to schedule.
  • Triage and querying databases on Microsoft SQL Server.
  • Install and configure web servers and deploy web products to clients.
  • Learn and work with AWS Server Infrastructure.
  • Consult with other departments to ensure safe deployment within live client environments and collaborate with other teams to improve upgrade process.
  • Documents results of service work performed for use by internal staff and clients.
  • Position may require either travel to client sites or off-hours coverage based on client demand.
Qualifications 
  • Experience administering and installing applications on Windows.
  • Experience configuring the Microsoft SQL Server database engine.
  • Working knowledge of server hardware and network configurations.
  • Basic knowledge of web server technology, .NET framework, and SSL security. 
  • Basic knowledge of web certificates is a plus.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem-solving skills in stressful situations.
  • Ability to adapt to day-to-day challenges.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Bachelor’s degree in Information Technology, MIS, or comparable work experience.

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