Deployment Engineer

Professional Services Troy, Michigan


We are seeking a Deployment Engineer who will work to migrate, upgrade, and configure hardware, and Tyler software for on-premise and in the cloud clients. Continued growth in ever-evolving infrastructure, Hypervisors, Server Operating Systems, and technology provides an exciting and challenging work environment.

The Deployment Engineer interacts directly with clients to meet and/or exceed stated departmental upgrade goals to stay current with Tyler software versions. Giving clients the opportunity to take advantage of all enhancements and warranty items to improve the client experience.
  • Perform upgrade services for existing clients in a live production 9-1-1 system according to schedule.
  • Triage and querying databases on Microsoft SQL Server.
  • Install and configure web servers and deploy web products to clients.
  • Learn and work with AWS Server Infrastructure.
  • Consult with other departments to ensure safe deployment within live client environments and collaborate with other teams to improve upgrade process.
  • Documents results of service work performed for use by internal staff and clients.
  • Position may require either travel to client sites or off-hours coverage based on client demand.
  • Experience administering and installing applications on Windows.
  • Experience configuring the Microsoft SQL Server database engine.
  • Working knowledge of server hardware and network configurations.
  • Basic knowledge of web server technology, .NET framework, and SSL security. 
  • Basic knowledge of web certificates is a plus.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem-solving skills in stressful situations.
  • Ability to adapt to day-to-day challenges.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Bachelor’s degree in Information Technology, MIS, or comparable work experience.