Business Analyst (Manila)

Professional Services Bonifacio Global City, Philippines


Description

Tyler Technologies is seeking a detail-oriented, experienced business or data analyst to assist migrating clients' data to our software.  The primary responsibility of this role is comparing data between the client's existing software and Tyler's to find discrepancies.  The Conversion Specialist also assists in defining transformation rules and configuration mappings.  You will be on a team with other Conversion Specialists and Conversion Developers in our Professional Services department, interacting with analysts and consultants, and occasionally speaking with clients.  Once trained, you will be partnered with different analysts and developers on multiple projects.  A key component to the role is collaborating with everyone involved to surface conversion issues, track them, and resolve them prior to the project completing.  
   
We think this role is best for someone comfortable working in depth with software, has a basic understanding of ETL principals, learns quickly, writes effectively, and collaborates easily.  They are very focused on data quality and client satisfaction.  There are multiple growth paths for this role: either more business/customer centric as an analyst, or more technical as a Conversion Developer.  
  
Responsibilities  
  • Analyze client data and reports to facilitate converting data to Tyler software.
  • Assist with data mapping and defining client-specific conversion logic.
  • Review converted data, report issues, and verify fixes.
  • Learn and use our standard tools and processes.  Help us evolve them.
  • Learn our software from an end user perspective.
  • Log time - Clients pay for our services so we track time on projects.
  • Collaborate - Proactively and effectively communicate with technical and non-technical persons.
  • Be available - Have a predictable work schedule.  Be willing to join ad hoc meetings or video calls.

Qualifications  

  • Bachelor’s degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation.
  • Strong problem solving and analytical skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Familiarity with writing queries in SQL a plus.
  • Familiarity with Jira or other issue tracking software a plus.