Implementation Consultant - Public Safety

Professional Services Troy, Michigan


Description

The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients allowing them to use Tyler software products efficiently and effectively to achieve daily operations.  The knowledge transfers services can be on-site, but majority will be remote.  The incumbent consults and partners with clients to gain a comprehensive understanding of workflow, business/technical requirements and needs to ensure that the knowledge transfer addresses client’s needs. The Consultant ensures that the transition to Tyler software is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies. The consultant will also be responsible for implementing Tyler Crash\Accident solutions, in an array of customer environments, for use during knowledge transfer, and for reporting Accident data.

Responsibilities

  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software – and specifically Tyler Crash data/usage.
  • Design and conduct knowledge transfer sessions on site or through webinars on our Accident\Crash solution.
  • Educate users on software functionality as well as on data entry, system administration, user security/permissions for Tyler software.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
  • May create custom Mobile Field reports or customize existing field reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
  • Implement various field-based Crash reports for use within Tyler’s Mobile software
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how to's".
  • Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
  • Perform other duties as assigned.

 

Qualifications

  • Bachelor’s degree, or comparable work experience.
  • Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with using networked computer systems, Microsoft Windows Server and Client Platforms along with Microsoft Office products (365, Word, Excel, SharePoint, PowerPoint most desired).
  • Strong problem solving and analytical skills.