Administrative Assistant

Administration Lubbock, Texas


Description

The Administrative Assistant is responsible for maintaining front desk operations, which include welcoming and helping guests, clients, vendors and employees in person and by phone. As the first point of contact for clients, guests, and employees, the Administrative Assistant must maintain an approachable and courteous demeanor and ensure issues and questions are directed to the person who will resolve them.

Responsibilities

  • Answer incoming calls and direct callers to the appropriate person or support team
  • When necessary, create a support incident in the customer relationship management system with high‐level background information about the issue
  • Together with Admins in divisional offices, provide a consistent telephonic experience for callers
  • Coordinate with Admins in divisional offices to ensure telephone coverage during employee breaks
  • Receive and assist visitors and Tyler employees
  • Monitor email inboxes and assist with requests as assigned
  • Assist in keeping training and reference documentation up to date
  • Perform facility‐related duties as assigned, including shipping and receiving
  • Provide administrative support to Tyler associates as required
  • Other duties as assigned

 The successful individual will:

  • Exhibit a high level of dependability and accuracy
  • Demonstrate strong organization skills
  • Quickly grasp and employ multi‐line telephonic hardware and software operation and service-related behaviors.
  • Create incidents for all divisional products in the client relationship management system
  • Evaluate issue severity with regard to escalation and demonstrate a sense of urgency
  • Demonstrate effective communication skills with a wide range of clients, both internal and external
  • Provide service that consistently demonstrates caller/visitor empathy, a good work ethic, and respect for callers, visitors and Tyler associates
  • Adapt to changing products and environments

Qualifications

  • AS/AA degree in business is desired; high school diploma or at least 2 years’ equivalent work experience is required.
  • Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required in our high‐call volume environment.
  • Excellent verbal and written communication skills, and the interpersonal ability to effectively work with others is required.
  • Proficiency using computers and Microsoft Office products is required, particularly Outlook and Word. Exposure to Microsoft Dynamics CRM is desired.