Product Strategy Consultant, Payment Solutions

Software Development United States Lakewood, Colorado Yarmouth, Maine Troy, Michigan Lubbock, Texas Plano, Texas Overland Park, Kansas


Description

The Product Strategy Consultant for Payment Solutions is responsible for the growth of payment revenue through Tyler's suite of Incode products, which are available for clients collecting payments online and in office. This role will originally focus on payment solutions within the Incode Utility Billing product, and may support payment solutions within other products as assigned. This role will lead both new client acquisition and adoption programs for existing clients.

Responsibilities

  • Increasing number of clients using Tyler’s preferred payment solution
    • Direct calls to clients educating them on benefits of integration
    • Lead clients through the partner sales process
    • Serve as an escalation point for partner sales staff for stuck leads or complications
    • Guide/Educate internal staff on how to navigate conversations about payments as needed
  • Improving citizen adoption of payment solutions
    • Develop a specific strategy to drive expanded adoption with clients already utilizing the offering
    • Provide feedback on product to help test/guide changes that will improve adoption.
    • Identify “low-performing” clients and create ways to grow adoption
  • Working directly with Inside Sales, increase the number of clients using our payment solutions (Insite, IVR, AutoPay, EasyPay, Text-to-Pay, etc.)
    • Identify cross-selling opportunities and refer to Inside Sales Rep
    • Collaborate with Inside sales to develop a specific strategy to drive new sales
    • Serve as a resource called upon by sales to help clarify offering and value proposition
    • Work closely with marketing, inside sales and product owners to stay on top of sales opportunities and quickly respond to changing business needs
  • Manage business
  • Other duties as assigned 
    • Track sales pipeline and forecast
    • Conduct market and user adoption analysis to determine reasonable adoption rates and build case studies for future sales
    • Track sales quotes to ensure that service offering is included on each quote, If not included, understand why and educate sales and or the client on the value
    • Track effort and ROI for all activities

Qualifications

  • Bachelor’s degree preferred.
  • Previous sales experience in the software industry a plus.
  • Previous experience working in a sales CRM system a plus.
  • Must possess a competitive drive and results-oriented approach.
  • Exceptional written and verbal communication skills.
  • Excellent presentation skills. Previous public speaking or general facilitation experience a plus.
  • Must be a self-starter in addition to a team player.
  • Ability to establish and maintain effective working relationships with clients and employees required.
  • Must possess general computer (PC) literacy and proficiency with MS Office products.