Office Manager

Administration Madison, Wisconsin


Description

The NIC Division of Tyler Technologies is currently seeking an enthusiastic and motivated candidate who thrives in a fast-paced environment to join our Madison, Wisconsin team (NIC Wisconsin) as an Office Coordinator.

This person oversees the action “behind the scenes” and is a critical support role.  Responsibilities will include subscriber account management, basic accounting functions and office logistics. Additionally, this role supervises Customer Support staff.  The selected candidate will have the opportunity to work with a team of highly versatile and talented project managers, developers and designers and at various levels of state government.

Who We Are

Our growing Madison team is dynamic, energetic and brings a wealth of experience from NIC partners in other states as well as other companies. Our mission is to knock the socks off our Wisconsin clients as well as the citizens they serve.  To do this we need a rock star Office Coordinator to keep the hundreds of moving parts going full steam ahead in perfect unison.

People often say that Government should serve its constituents more like businesses serve their customers.  At NIC, we make that ideal a reality by removing technology as a barrier and helping government engage with citizens in a meaningful way online twenty-four hours a day, seven days a week. 

We are a premier provider of Internet-based, electronic government services that help government entities use the Internet to reduce costs and provide a higher level of service to businesses and citizens.   We contract with governments and design, build and operate Internet-based portals on their behalf. We build websites, web and mobile applications for government portals allowing businesses and citizens to access information and complete transactions such as applying for permits or renewing licenses online.  NIC’s unique business model allows us to reduce our government clients' financial and technology risks and obtain revenue by sharing in the fees generated by electronic services.

Our government clients benefit from a centralized, manageable, customer-focused presence on the Internet. Businesses and citizens benefit from faster, more convenient, and cost-effective interactions with government.

Job duties in a few tidy bullet points

  • Manages all aspects of customer subscription accounts including billing and maintenance of customer files
  • Prepare bills, invoices, expense reports and process payment batches
  • Oversees accounts payable/receivables and maintains all vendor files
  • Oversee month-end financial closing procedures and reporting
  • Assists with travel and training coordination
  • Manages daily office needs such as office supply orders, interoffice mail and faxing
  • Assist with new hire processing
  • Provide administrative support for management team
  • Provides excellent customer service thru email, phone, fax & in-person interactions
  • Utilize customer feedback to proactively communicate opportunities to improve product and service opportunities for maximum customer satisfaction
  • Supervise customer service support staff
  • Provide customer service support as needed

You’ll definitely need all this

  • Undergraduate degree or related work experience
  • Minimum two years of job-related experience
  • Must have excellent analytical and mathematical skills
  • Outstanding communication and customer service skills, including verbal and written abilities
  • Must display a positive attitude and patience in dealing with customers
  • Ability to handle confidential/sensitive information in a professional manner
  • Understanding of Microsoft Office applications
  • Strong organizational and prioritization skills
  • Self-motivated with a desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment 

Why work for us?

  • Your work product will be used by thousands if not millions of people
  • We offer the excitement of a start-up AND the benefits/support of a big company
  • Your work will be recognized and win awards.  (We won’t hire you unless we think you can because we like to win!) For example, 8 of the top 10 State websites are NIC’s.  Our State websites are consistently recognized nationally as Best of the Web: http://www.centerdigitalgov.com/survey/88  
  • We encourage new ideas and different approaches to your work
  • We provide excellent opportunities for career growth and professional development