General Manager

IT & Security Santa Fe, New Mexico


Do you consider yourself to have an entrepreneurial drive?  Are you interested in leading and motivating a team, growing a business, and finding new ways to leverage technology to improve the lives of citizens? Then the General Manager role may be right for you!  As the business owner for Tyler Technologies’ NIC- New Mexico Enterprise, you will have the opportunity to lead and grow the small business unit and organization behind the eGoverment services in the State of New Mexico. 


Who are we?

We are a talented team who is dedicated to improving the lives of New Mexico citizens through the web and mobile applications that we build on behalf of our government partner in New Mexico. We are passionately leading a new era of digital public service, using technology to bring government to the people of New Mexico in meaningful and convenient ways.

The General Manager takes responsibility as the business owner and leads a small management team with varied and broad responsibilities, including project management, product development, marketing and business development. The General Manager is first and foremost a leader and ensures that the business and each team is operating efficiently and effectively. This position owns the relationship with our partner, responsible for building, maintaining and growing our business and is responsible for financial forecasting and budgeting. 

Excellent written and verbal communication skills are a requirement for this position, and experience managing teams is a must.


Key Responsibilities:

  • Lead the enterprises busines unit including P&L responsibility, setting program vision, service planning and prioritization, investment planning, staffing decisions, and other program functions.
  • Lead and provide management oversight to an 8-person team responsible for all aspects of the state enterprise’s digital government contract with the State of New Mexico.
  • Build a roadmap of digital services to create efficiencies and enable growth for the state’s digital government programs.
  • Act as a digital government consultant to key partners within the state and local government through reporting, presentations, state conferences and tradeshows
  • Develop and implement strategic plans around:
    • sales and growth of existing and new services,
    • relationship management and partnerships to help foster ties with government agencies, third parties, national associations, and
    • usage, analytics, government and user needs, and industry trends to grow solution adoption and develop new services.
  • Seek out and implement improvements to all aspects of the business for revenue growth and cost reduction.
  • Advise on overall business strategy, including but not limited to, fee and transaction-based business models, end user centered design, user engagement, and specific industry expertise in payment solutions and innovative digital government services.
  • Develop operational business processes to maximize efficiencies.
  • Regular participation in strategy meetings with government partners, from high-level to application requirements gathering.
  • Develop and maintain a productive working relationship with senior level project sponsors/stakeholders and key agency partners, evaluating and maintain positive satisfaction levels.
  • Conduct research and analysis into future plans and needs of targeted agencies/customers.
  • Maintain open communications with senior management, providing regular updates on key projects and operational processes.



  • Undergraduate degree plus outstanding communications skills
  • Minimum of five years’ related job experience
  • Experience with Agile development methodology a plus, including sprint planning
  • Web application project management and PMI certification preferred
  • Excellent customer service skills, including good verbal and written abilities
  • Strong leadership, organizational, prioritization, and project management skills


Experience Requirements:

Business Operations and Personal Abilities

  • Minimum of 5 years of experience working with leaders in an executive setting
  • Experience with developing business use cases and strategic plans
  • Experience collaborating with large project teams
  • Exceptional presentation and communication skills
  • Ability to work independently and be self-driven in a fast-changing environment

Customer Relationships

  • Experience developing networks to cultivate new relationships and identifying potential partners/customers
  • Experience managing on-going vendor/partner/customer relationships
  • Proven ability to collaborate with internal stakeholders, customers, and third-party partners

Technical Experience

  • Minimum of 5 years of experience with leading technical product development, development, and deployment of applications
  • Ability to analyze large datasets to derive insights that inform product decisions and roadmaps
  • Good technical understanding and working knowledge of large scale, data driven web/mobile applications