Software Configuration Specialist
Description
Responsibilities
- Build a custom configuration for a customer based on the Implementation Work Order prepared by the Product Analyst using our proprietary development tools.
- Build an online web entry screen based on the customer configuration.
- Create custom print jobs for multiple customer forms.
- Build the solution to produce valid data for export to Court and Records Management Systems.
- Work closely with implementation field staff, Project Managers, and sometimes clients to troubleshoot and resolve critical issues and ensure billable training days are not interrupted.
- Act as a technical resource to address customer concerns during trainings.
- Provide follow-up assistance to clients on highly complex applications or processes, as necessary.
- Travel to client / demo sites may be required, as needed, to assist with product demonstrations
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree, or comparable work experience.
- A minimum of one year of experience utilizing SQL Server is desired.
- Excellent initiative, interpersonal, and collaboration skills.
- An ability to follow complex instructions to complete complicated tasks.
- A willingness to take on new challenges on your own, asking for help after attempting to solve problems on your own.
- An ability to learn.
- Excellent attention to detail involving testing the solution to verify it meets customer requirements.
- Excellent organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully.
- A demonstrated ability to solve problems by applying product knowledge to original request.
- Excellent written and verbal communication skills including conveying, documenting, preparing, and presenting new ideas to various audiences (including management) on both technical and non-technical information.
- Strong Microsoft Office skills (including but not limited to Visio and related tools).
- Knowledge and application of software development tools.
- Ability to identify and contribute to process improvement initiatives.