Senior QA Analyst
Description
Tyler's Public Safety Division is looking for an experienced, technically skilled Quality Assurance (QA) Analyst to join our team of software testers. In this role, you would participate in all stages of the software development life cycle to design and execute tests, identify and track defects and complete all necessary tasks that result in the release of high-quality software to Tyler clients. You would also be responsible for understanding the functional requirements of the software, writing test design specifications, manually testing software using multiple test methodologies, participating in the automation of tests, and continuously looking for ways to improve the QA process.
Responsibilities
- Test and validate program modules of increasing complexity to meet specifications and procedures standards.
- Conduct thorough and accurate testing of client/server and web-based applications.
- Document software defects in the issue-tracking system and proactively communicate with software developers.
- Validate written documentation for assignments for accuracy and completion.
- Validate software releases of basic complexity prior to distribution.
- Execute and evaluate automated test scripts.
- Create and maintain test plans and test cases of typically basic complexity for all testing assignments.
- Adhere to and assist in the development of standards and procedures.
- Assist with reviewing and editing test case scripts and writing queries.
- Assist with documenting and executing black box, exploratory/heuristic, end-to-end, and any other testing approaches necessary to ensure effective product test coverage.
- Assist in the identification of new procedures, methods, and/or tools to improve the efficiency of the QA process.
- Assist in the design and requirements for new products.
- Provide analysis and consulting support for internal software development and technical support teams.
Qualifications
- Prior experience in software quality assurance required.
- Experience with Tyler's Public Safety software or related product is helpful.
- Solid analytical and problem-solving skills involving sound decision-making and effective resolutions.
- Strong understanding of QA testing methodologies and practices preferred.
- Familiarity with basic coding and/or scripting is required.
- Full software development lifecycle familiarity is strongly preferred.
- Keen attention to detail.
- Ability to maintain a test environment effectively with regards to products, tools, data, and related aspects.
- Strong planning and organizational skills involving the ability to manage multiple work streams effectively.
- Strong time management skills with a proven track record of delivering successful results.
- Strong interpersonal and communication skills involving the ability to communicate verbally and in writing technical and non-technical information.
- Firm knowledge and experience with relational databases including solid knowledge and understanding of SQL and query writing.
- Ability to work independently as well as collaborate in a team.
- Ability to be effective in a fast-paced environment.
Bonus points if you have familiarity with:
- .NET/C#, JavaScript
- Cypress and/or Playwright
- Postman
- GitHub
- Performance/load/stress testing
- Building CI/CD Pipelines