Implementation Consultant - Delivery and Support

Software Development United States


For Tyler's Turnkey SaaS Products group, we have an immediate opening for an experienced and creative Implementation Consultant / Business Analyst who can help us deliver high quality product implementations on time and within budget. Currently our portfolio includes Equal Employment Opportunity (EEO),  Reasonable Accommodations,  Anti-Harassment and Employee-Labor Relations products and our ever growing roadmap has plans to develop additional products in the coming months.  

The Implementation Consultants must be able to employ the latest techniques in addition to time-tested business analysis methodologies. They must be adept at elicitation practices such as interviews, document analysis, surveys, site visits, facilitated workgroups, and more. Additionally, they must be experts at requirements analysis and software lifecycle documentation, and able to craft business process descriptions to guide developers and satisfy end-user desires. Their abilities must extend to document findings in formats ranging from user stories to data mapping and workflow processes in a concise way so that our technical team can turn them into reality in our Products built on the  Entellitrak case management development framework. Implementation Consultants must have the confidence and ability to interact with clients and senior team members from various organizations in the division, industry, and government.   Implementation Consultants must have a passion for customer success and quality.  

At Tyler Technologies we are looking for those who understand the challenges of translating business needs into technical reality. Potential team members with prior job titles ranging from business systems analyst, support analyst, systems analyst, requirements engineer, process analyst, product manager and product owner, may find themselves challenged and rewarded in an Implementation Consultant position at Tyler Technologies SaaS products organization.


  • Act as the project and product expert regarding requirements elicitation, documentation, analysis and the communication of the business needs
  • Proactively communicate and collaborate with internal and external stakeholders to analyze identify and document  customer use cases as user stories.
  • Design requirements documents and specifications
  • Serve as the conduit between the customer community and the software development team to achieve successful project functionality, and to produce outstanding products
  • Interact effectively with a diverse group of team members and clients within the Tyler, industry, and government communities
  • Be the products subject matter expert and provide customer training, user acceptance testing assistance to the customers
  • Assist with product and projects implementation and testing
  • Assist with product and project documentation and videos 
  • Assist with scheduling and verification of the after hours production deployments
  • Assist with tracking and verification of customer reported issues and defects

Minimum Requirements:

  • 3-5 years experience  as a Business or Systems Analyst or Support Specialist
  • Strong understanding of the SDLC and Agile methodologies
  • Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements for product and project delivery
  • Excellent verbal and written communication skills, and the ability to interact professionally with a diverse customer group including executives, managers, and subject matter experts
  • Knowledge of relational database terminology modeling and design techniques
  • US Citizenship is required
  • Must be eligible for government clearance; possession of a Secret Clearance is preferred but not required