Service Desk Analyst (SO2)

IT And Software Development National Capital Region



• ITIL Certification or relevant experience
• Relevant Tertiary or Industry Certified qualifications


• Previous experience working in a service/help desk role & using a call management system (i.e.
Zendesk or JIRA)
• Experience in supporting Windows & Apple desktop environments
• Experience in troubleshooting network environments


• A strong customer service and work ethic
• Excellent analytical and problem-solving skills to enable effective identification and resolution of IT
related issues
• Strong understanding of ITIL Service Management
• Effective verbal and written communication skills
• Sound knowledge of Microsoft Office products