Service Desk Analyst (SO2)

IT And Software Development National Capital Region

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Description

Qualifications:

• ITIL Certification or relevant experience
• Relevant Tertiary or Industry Certified qualifications

Experience:

• Previous experience working in a service/help desk role & using a call management system (i.e.
Zendesk or JIRA)
• Experience in supporting Windows & Apple desktop environments
• Experience in troubleshooting network environments

Attributes:

• A strong customer service and work ethic
• Excellent analytical and problem-solving skills to enable effective identification and resolution of IT
related issues
• Strong understanding of ITIL Service Management
• Effective verbal and written communication skills
• Sound knowledge of Microsoft Office products

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