Customer Support and Reservations Associate (SO1)

Customer Service And Sales


About the role

As a Customer Support and Reservations Associate your primary role will be to assist guests have a wonderful stay with In2thewild. Some of your key responsibilities will include:

  • Manage guest bookings
  • Assist guest organise their escape to our Tiny Houses
  • Respond to and manage all customer enquiries from various channels (website, email, social media etc) and manage bookings
  • Online reservations including upselling and activating offers
  • Respond to the customer contact line / assisting guests with troubleshooting
  • Respond to and manage other stakeholders such as housekeepers and tradespeople (making sure cleans / maintenance is undertaken on schedule)
  • Complaint handling
  • Working closely with other teams within the business

You will succeed in this role if you:

We are looking for someone who is positive, has a passion for service excellence, and enjoys working in a fast-paced close-knit team environment.

The ideal candidate will have had previous experience in a similar role and be passionate about our eco-friendly wilderness escapes!

In order to be considered for this role you must possess:

  • Minimum 5+ years of customer service experience
  • Be results-driven with a keenness to identify and implement opportunities for improvement
  • Previous experience in a similar industry highly regarded
  • Are passionate about customer experience and are customer focused
  • Have strong interpersonal skills – you are a “people person”!
  • Ability to react to situations competently in a calm manner and are capable of handling pressure
  • A natural problem solver with the ability to perform under pressure

What’s in it for you?

  • Exciting opportunity to work with an Australian-owned travel / tourism that focuses on connecting people with the healing benefits of nature
  • Flexible working arrangements
  • Be part of a driven and energetic team