Customer Success Specialist (SO1)

Customer Service And Sales Taguig City, National Capital Region

Published Responsibilities:

Become an expert on our platform, processes, and policies
Contact external delivery platform support teams to update live orders for our customers
Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e-mail, chat, phone, etc.)
Upselling customers on product features and benefits to increase revenue for the Hubster business
Use good judgement and strong communication skills to provide customer with a personalized experience
Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed

What We're Looking For:

Bachelor's degree from a university preferred
Excellent English language proficiency/ fluency
1-3 years of professional experience in a similar, customer-facing role
Track record of providing support for complex issues, products, and processes
Ability to sell and translate complex technical phrases into easy to understand concepts for customers
Able to thrive in chaos: handle high-pressure situations, taking responsibility for actions, responds well to constructive feedback, ability to focus on task at hand
Communication: emotionally intelligent, strives to always be helpful, empathetic with customer service ethic
Ownership: passionate about the customer, advanced problem solving, pursues answers independently
Self-Starter and Self-Solver: possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
Experience or understanding of how to work and collaborate with a remote, distributed team

Nice-to-haves: